OnePageCRM is all about simplicity, smart defaults and getting away from excessive admin and data entry. The mobile apps are no exception to this. With this in mind, we automatically open a call result form, following the end of a phone call, so users can log it easily in the CRM.

This way, users never lose timely information and don’t need to go through extra steps to log a call result. To do this, the mobile app needs to detect when a user makes a call and when the call has ended.

It’s very easy to initiate a phone call with Swift, you just need to do:

UIApplication.shared.open(URL(string: "tel://999888777"), options: [:], completionHandler: nil)

But when you do this, the system asks the user if they want to allow the call be initiated.

Since we do not have access to the system menu selections, only performing some action following a successful call initiation was a little tricky.

With iOS 10, Apple introduced CXCallObserver that should be used for VOIP calls (that was the original idea). But with this new kit (CXCallObserver is part of CallKit) we can do some cool things, even if we’re not working with VOIP calls.

To successfully observe the end of a call, we can do something like:

class ViewController {

    import CallKit

    let callObserver = CXCallObserver()

    override func viewDidLoad()
    {
        callObserver.setDelegate(self, queue: nil)
    }
}

@available(iOS 10.0, *)
extension ViewController: CXCallObserverDelegate {

    func callObserver(_ callObserver: CXCallObserver, callChanged call: CXCall) {
        if call.hasEnded == true {
            print("call ended")
        }
    }
}

The delegate function of CXCallObserver is callObserver. The function is called after every phone call and the parameter call has the property hasEnded. If hasEnded is true the user has just finished a phone call.

So now we can do something about it, like show the call result form so the user can log it in OnePageCRM. It’s important to notice that we are detecting every phone call, not just those initiated from our app.

A simple boolean can help us filter out unwanted calls:

var isMakingCall = false

func makeCall()
{
    self.isMakingCall = true
    UIApplication.shared.open(URL(string: "tel://999888777"), options: [:], completionHandler: nil)
}

func openAfterCall()
{
    self.isMakingCall = false
    Print("after make call!")
}

@available(iOS 10.0, *)
extension ViewController: CXCallObserverDelegate {

    func callObserver(_ callObserver: CXCallObserver, callChanged call: CXCall) {
        if call.hasEnded == true {
            openAfterCall()

        }
    }
}

Now we are only taking note of calls that we are interested in.

I hope that you enjoyed reading. We would love to hear your questions and experiences with CallKit!